Frequently Asked Questions

What is Starshine Box?

Starshine Box specializes in meaningful jewelry gifts designed to celebrate the people you love most. Our collection features personalized jewelry and heartfelt message card gifts that help you express love, appreciation, and connection.

Every order arrives beautifully packaged in a premium gift box, creating a memorable unboxing experience your recipient will cherish.

Do all orders come with a gift box?

Yes! Every order includes a complimentary gift box, making it ready to gift right out of the box. Select products may also offer a luxury gift box upgrade for an even more memorable presentation.

How long will it take to receive my order?

Each item is handcrafted and assembled with love just for you and your loved one. Due to this, please allow 2–5 business days for your order to ship from our Florida facility.

Personalized & engraved items require an additional 3–5 business days for production before shipping.

Estimated Shipping Times:

  • United States: 2–5 Business Days (Standard) | 1–3 Business Days (Expedited)

  • Canada: 5–10 Business Days

  • United Kingdom & Europe: 3–7 Business Days

  • Australia & New Zealand: 8–20 Business Days

  • Rest of World: 5–10 Business Days

Once your order ships, you'll receive a tracking number via email.

Will the message card be included with my order?

Yes. Every message card jewelry gift includes the message card shown on the product page, along with your selected jewelry piece and gift box.

Is your jewelry nickel-free?

Yes. All Starshine Box jewelry is nickel-free and crafted from high-quality 316L Surgical Grade Stainless Steel.

Select pieces are available with an 18K Gold Finish, applied using a premium electroplating process designed for long-lasting beauty and durability.

Our jewelry is safe for most people with sensitive skin.

Can I wear my jewelry in the shower?

Our stainless steel jewelry is water-resistant and can be worn during normal daily activities. However, to help preserve its shine and finish for years to come, we recommend removing your jewelry before swimming, bathing, or using harsh chemicals.

How should I care for my jewelry?

To keep your jewelry looking its best:

  • Clean gently with mild soap and warm water

  • Dry thoroughly with a soft cloth

  • Store in a cool, dry place when not in use

  • Avoid exposure to perfumes, lotions, and harsh chemicals

  • Store separately from other jewelry to help prevent scratches

With proper care, your jewelry will maintain its beauty for years.

What is your return policy?

Shop with confidence at Starshine Box.

We want you to love your purchase. If you’re not completely satisfied, we offer a 30-day return policy for eligible items (customized items are non-returnable).

If your order arrives damaged or has a manufacturing defect, we will replace it at no cost to you. Your satisfaction is our priority, and we stand behind every order we ship.

Is this jewelry a good gift?

Absolutely! Our jewelry is designed specifically for gift-giving. Whether you're celebrating a birthday, anniversary, Father's Day, Mother's Day, Christmas, Valentine's Day, or another special occasion, each piece is paired with a heartfelt message card and arrives ready to gift.

How can I contact customer support?

We're happy to help.

Customer Support Hours:
Monday – Friday, 9:00 AM – 5:00 PM (EST)

Email: info@starshinebox.com

We typically respond to all inquiries within 1 business day.