Shipping policy

Shipping

We typically ship all orders within 2-4 business days. If you select express shipping at checkout, we'll send your item via usps priority mail once production is complete.

Shipping carriers

We ship all items with USPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.

Shipping times

We ship all orders from our USA or Netherlands factories. Due to covid-19, some international packages may be delayed due to routing or customs delays.

  • USA - within 2-5 business days
  • Canada - within 3-10 business days
  • Europe - within 2-5 business days
  • Australia/NZ - within 5-10 business days
  • Rest of the world - within 5-20 business days

check your local mail carrier website for the latest updates on how covid-19 is affecting deliveries. 

I only received part of my order

If you ordered more than 1 item it may be shipped separately. You will receive a separate tracking number for the other items. 

I didn't receive my order

please email us: info@starshinebox.com quoting your order number from the confirmation email/SMS message. we'll help track down your order.

Express shipping

All items take between 1 and 3 business days to make, as we make everything to order. you can select express shipping to have your item shipped via USPS priority mail within the USA. This will shorten the time it takes to receive your item once made.

Customs fees/taxes

We do our best to help ensure your item arrives as smoothly and quickly as possible, including labeling the package with all relevant information for customs authorities.

changes to EU customs regulations means you may be charged sales tax (vat) upon delivery of your order. refer to your country tax authority for guidance on what fees are due on items shipped from the USA.

If fees are charged by customs, they are payable by the recipient.

shipping insurance (package protection)

Shipping insurance is offered at checkout. It's provided by Route. Route will contact you with all insurance info and terms via email.

Route will inform you of the shipping and tracking for your package, regardless of whether you have purchased the insurance.

If your item becomes lost, stolen, or damaged in transit - you can file a claim with route directly at this page: https://claims.route.com

please note - shipping insurance is non-refundable once your order has shipped.